Frequently Asked Questions.
Answered.

iGMS is a cloud-based vacation rental software solution that allows you to control your guest communication, bookings and alterations as well as manage day-to-day operations of your short-term rental management business.

iGMS stands out from the crowd thanks to a number of exclusive features such as seamless integration with multiple short-term rental platforms. iGMS vacation rental software offers all the tools for flawless communication with guests and the effective management of day-to-day tasks associated with short-term rental management.

Our company has been recognized as one of the best vacation rental property management software companies in the business. You are welcome to check out our user reviews on Capterra: https://www.capterra.com/p/157033/iGMS/

If you want to cancel your subscription, please check out our Help Desk article: https://www.igms.com/help/knowledge-base/how-do-i-cancel-my-igms-subscription/. Note that we don't charge cancellation fees.

We accept all major credit cards. Holding high standards of PCI and DSS compliance, we use Stripe as is our primary payment processor. It is totally safe, we don't store your credit card numbers on our servers.

Our trial period is completely free, and once it’s over, you will only be charged a prorated amount for the first month. After the first property, we will only charge you for active properties where you’ve had at least one confirmed booking during that calendar month. What this also means is that we charge a minimum fee that equals the cost of one property per month. We DO NOT charge you for duplicate listings and canceled reservations.

If you sign up for an annual subscription with less than 10 connected properties, you will be charged the whole amount during 3 business days. If you opt for an annual subscription and have over 10 properties connected, the charges are paid on a monthly basis and the annual contract should be signed.

There are NO hidden fees at all, and we don’t charge an obligatory setup fee either. In fact, if you have 10 or more properties connected to iGMS, our customer experience team will provide you with a free setup session to help you get started. They will help you get to grips with multiple listing management and make the most of our system.

We do not charge any cancellation fees for monthly subscribers. Although, if you cancel the annual subscription before the year period is over, your pricing plan will automatically get switched to the monthly plan and you’ll be charged the difference for the months at the end of the period.

An active property is one vacation rental that has been booked at least once during the billing cycle. ALWAYS refer to the multi-calendar to calculate your pricing accurately. If you place your property on several platforms (Airbnb, HomeAway, Vrbo), as a listing you have to group properties via a channel manager if you want them counted as one property. Otherwise, they will be considered as independent units and charges will be applied accordingly.

No. If you rent an entire home and the rooms, we consider them as separate properties. This means that if guests have booked both units during the month, we will consider them as active properties. Please refer to the multi-calendar at all times to plan subscription cost.

At the beginning of the current month, you will be sent an invoice for the total number of properties that were active in the previous month. Please note that the billing team will take into account properties despite the time of the month you have them linked/unlinked. Also, the billing team will consider the property active if there was a booking during the billing period even if a user marked the property inactive at the moment of billing.

Our Flexible pricing plan is designed for hosts who'd like to pay only for the actual number of days their properties had reservations. The payment for iGMS usage will be calculated based on the number of booked nights ($1 for a booked night). This subscription plan has a minimum payment of $20 per property per month. This means if you have up to 20 nights booked per month, you will pay $20 per property. If you sell 22 nights, you will be charged $22 per property accordingly. Keep in mind that you won’t be charged for canceled reservations.

A demo session is a great chance quickly to see our iGMS vacation rental software in action. This is also the quickest way to discover the main functionality. We will be happy to answer all your questions about the software, pricing, etc after the demo. A demo session will save you a great deal of time that you would normally spend discovering the system by yourself.

The demonstration session will take you anywhere from 15 to 30 minutes.

The demo session is absolutely free.

You will need your computer and a stable network connection. You might also want to use headphones with a microphone (if the microphone is not built into your device) in case you have a Live demo session.

You don’t have any obligation to create an iGMS account. During the demo session, we will be showing you the demo account. This will allow you to see all the functionality in detail.

Sure thing. The information you share with us is not going to be disclosed according to our Privacy Policy.

We know you’re busy – so we don’t ask you to commit to attending on a certain day. We hold our webinars weekly and you can choose a slot that suits you. During the webinar, our customer success specialist will demonstrate how iGMS tools are helping thousands of hosts to automate and streamline their vacation rental business. Once we’ve shown you what our software can do, we will hold an informal Q & A session, where you can share any questions you have. You can book your seat at the webinar here: https://calendly.com/igms/product-webinar

You will keep all of your existing account access and permissions. Your accounts will be fully integrated and you can start using all the features of our vacation rental software.

No. We do not have access to your personal data. Your data is absolutely confidential.

iGMS has direct native integration with Airbnb and the biggest channels from the HomeAway family that include Vrbo, HomeAway, the top regional platforms, and Booking.com.

Other major platforms like TripAdvisor, Agoda, Expedia etc. can be connected via iCal.

Absolutely! You will have a single calendar to manage all your bookings. Having everything on one dashboard will help you avoid double-booking issues.

iGMS is s intelligent software for vacation rental management. It has a complete two-way integration with Airbnb, Vrbo and HomeAway as well as smart tools. Our software offers much more functionality and automation in comparison to vacation rental platforms. You can manage multiple vacation rental accounts from one spot, sync calendars from different platforms, automate messaging and reviews, coordinate your team and grow your business.

Yes! The iGMS mobile app is available both in App Store and Google Play.

iGMS knows no boundaries. You can use iGMS from any country around the world.