ES Cancellation policy is a system in place to oversee guest and host cancellations. Depending on the terms and payout, we offer different types of cancellation policies to choose from. Hosts can be compensated for cancellations partially or fully, depending on which cancellation policy they’ve chosen.
What cancellation policies can you choose on iGMS?
Here are the different types of cancellation policies that you can choose on iGMS for your direct bookings.
Non-refundable
This option gives you greater protection against cancellations.
Flexible
- For a full refund, guests may cancel up to 24 hours before check-in.
- If canceled 24 hours before check-in, the guest pays for 1 extra night.
- After check-in, the guest pays for 1 extra night and for all nights stayed.
Moderate
- Guests can cancel up to 5 days before check-in for a full refund.
- If canceled after 5 days before check-in, the guest pays for 1 extra night and 50% of the booking cost.
- If canceled after check-in, the guest pays for all nights stayed, 1 extra night, and 50% of the rest of the booked nights.
Firm
- Grace period: guests should cancel within 48 hours after the reservation was made and at least 14 days before check-in to get a full refund.
- Guests should cancel at least 30 days before check-in to get a full refund.
- If canceled between 7 and 30 days before check-in, the guest pays 50% of the booking cost.
- If canceled less than 7 days before check-in, there’s no refund.
Strict
- Grace period: guests should cancel within 48 hours after the reservation was made and at least 14 days before check-in to get a full refund.
- If canceled between 7 and 14 days before check-in, the guest pays 50% of the booking cost.
- In any other case, there’s no refund.
Super Strict 30 days
- Guests should cancel at least 30 days before check-in to get a 50% refund.
- In any other case, there’s no refund.
Super Strict 60 days
- Guests should cancel at least 60 days before check-in to get a 50% refund.
- In any other case, there’s no refund.
Strict Long-term
- Grace period: guests should cancel 48 hours after the reservation was made and at least 28 days before check-in to get a full refund.
- Outside the grace period, there’s no refund.
- After check-in, the guest pays for 30 extra nights and 100% for all the nights they stayed.
- If guests cancel within 30 days of the checkout, there’s no refund.
Flexible Long-term
- Guests should cancel at least 30 days before check-in to get a full refund.
- After check-in, the guest pays for 30 extra nights and 100% for all the nights they stayed.
- If guests cancel within 30 days of checkout, there’s no refund.
How can I add a cancellation policy for direct bookings?
Let’s look at an example of how a cancellation policy can be added as a global setting for all direct booking listings in iGMS.
- Go to the Direct Booking menu tab and select the Payments section.
2. Choose the cancellation policy.
3. Click Save.
You can also add a cancellation policy to each property separately. Let’s see how you can do that.
- Go to the Accounts & Listings section.
2.Click the listing for which you want to add the cancellation policy.
3. Go to the Direct Booking Listing Editor.
4. Go to Payment Settings.
5. Click on the Cancellation Policy to change it and choose the best one that works for you.
How can I cancel the direct booking reservation?
- Go to the Monthly View Calendar.
2. Click the Direct Booking reservation.
3. Click on the Edit button.
4. Click Delete.
5. You will now see a cancellation dialog with an overview of the selected policy and the refund amount.
6. You can also release the Security Deposit immediately or click Auto-release.
7. After clicking ‘’Yes, cancel the reservation’’, the reservation will be canceled.
8. After canceling, you can still see the canceled reservation in light blue by clicking canceled reservations in the single property calendar.
If you have questions about cancellation policies for direct bookings, feel free to contact our Customer Experience team via email or Live Chat.
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